Refund & Cancellation Policy

Effective Date: 7 July 2026

EasyBilty values customer satisfaction and aims to provide reliable digital logistics management services. This Refund & Cancellation Policy explains the terms regarding payments, subscriptions, and refunds.

1. Subscription and Service Payments

EasyBilty may offer paid plans, subscriptions, or premium features.

By purchasing a service, you acknowledge that:

  • You have reviewed the selected plan before payment.
  • Payment details provided are accurate.
  • You authorize EasyBilty to process the payment.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Duplicate payment caused by technical issues.
  • Incorrect billing due to system errors.
  • Payment deducted but service activation failed.

Refund requests must be submitted within 7 days of the transaction date.

Each request will be reviewed individually.

3. Non-Refundable Payments

Payments are generally non-refundable in cases where:

  • The user has already used paid features.
  • The subscription period has started.
  • The user changes their mind after purchase.
  • The user fails to use the service.
  • Account suspension occurs due to violation of Terms & Conditions.

4. Subscription Cancellation

Users may cancel their subscription by contacting EasyBilty support.

Cancellation will:

  • Stop future renewals (if applicable).
  • Not automatically refund previous payments.
  • Allow access to purchased features until the end of the paid period.

5. Refund Processing

If a refund request is approved:

  • Refunds will be processed through the original payment method where possible.
  • Processing time may vary depending on banks or payment providers.
  • Users may be required to provide payment verification details.

6. Failed Transactions

If payment is deducted but the service is not activated:

Users should contact EasyBilty support with:

  • Transaction ID
  • Registered mobile number/email
  • Payment date
  • Payment amount

We will investigate and resolve eligible cases.

7. Changes to Refund Policy

EasyBilty reserves the right to update this Refund Policy at any time.

Changes will be posted on this page with an updated effective date.

8. Contact Us

For refund requests or payment-related questions:

EasyBilty

Email: support@easybilty.com
Phone: +923038697029
Website: www.easybilty.com

Address:
Hamza Street, Faisal Town, Sui Gas Road, Gujranwala